FAQs

Q: Where can I find the serial number or license key I just purchased?

A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am - 8pm CT). After hours licenses are emailed up to 2 hours after purchase before 8pm CT. Remaining licenses will be emailed the following morning.  For orders placed on a weekend after 8pm CT, licenses are filled the next day by noon.  

Q: How do I download my program?

A: Download links are contained within the email containing the license from support@mydigitalicense.com

  • Office Home and Student 2019:

    Download link:

    http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/HomeStudent2019Retail.img

  • Office Professional 2019:

    Download link:

    https://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/ProPlus2019Retail.img

  • Windows 10 Pro:

    Download link:

    https://www.microsoft.com/en-us/software-download/windows10

  • Visio Professional 2019:

    Download link:

    http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/VisioPro2019Retail.img

  • Project Professional 2019:

    Download link:

    http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/ProjectPro2019Retail.img

  • Office 2019 Home and Student Mac:

    https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Office_16.21.19011500_Installer.pkg

Q: How do I get help with my installation? 

A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can contact us at support@mydigitalicense.com to help resolve your issue. 

Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do?

A: Typically when this happens there is a typo in the email submitted at checkout.  You can contact support@mydigitalicense.com for assistance.  

Q: I accidentally deleted the email with my download information how can I recover it?

A: Send an email to support@mydigitalicense.com including your name, order number or email address and we will re-send the email containing your information.